Customer Service Representative - State Farm Agent Team Member
Full Time • Philadelphia, PA
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Service with a Sales Focus
Are you a people-first professional who loves helping others while also recognizing opportunities for growth? Do you thrive on building relationships and ensuring customers feel supported and valued? If so, The Ioshpa Agency is looking for you!
As a Customer Service Representative, you’ll provide outstanding client support while also identifying in-book sales opportunities that add value to each customer’s policy. Your ability to deliver exceptional service while proactively recommending additional coverage will make you a key contributor to our agency’s success.
Why Join Us?
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Customer-Focused Culture – Make a meaningful impact by providing trusted guidance and support.
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Service + Sales Growth – Earn through in-book sales while maintaining top-tier customer satisfaction.
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Career Development – We offer training, licensing assistance, and opportunities for advancement.
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Team-Oriented Atmosphere – Work in a supportive, collaborative environment that values your contributions.
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Competitive Compensation – Base salary plus performance-based incentives.
What You’ll Do:
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Deliver Top-Tier Customer Service – Assist clients with policy updates, coverage questions, and claims support.
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Educate & Advise – Conduct needs-based policy reviews to ensure customers have the best protection.
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Identify Sales Opportunities – Spot gaps in coverage and recommend solutions that fit each client’s needs.
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Build and Maintain Client Relationships – Foster trust and loyalty through proactive communication.
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Support Agency Growth – Generate referrals, follow up on leads, and contribute to overall success.
What We’re Looking For:
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Exceptional Communicator – Confident, clear, and personable in all interactions.
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Service-Oriented Mindset – Passionate about helping clients and providing an outstanding experience.
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Sales-Minded Approach – Ability to identify and act on in-book sales opportunities.
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Detail-Oriented & Organized – Skilled at managing multiple accounts efficiently.
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Licensed or Willing to Obtain – Must meet state insurance licensing requirements (we’ll guide you through the process).
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Bilingual Candidates Preferred – Expand our ability to serve a diverse client base.
Ready to Grow with Us?
If you’re looking for a fulfilling career that blends exceptional customer service with sales growth, we want to hear from you! Apply today and take the next step toward success with The Ioshpa Agency.
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Marat Ioshpa - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Marat Ioshpa - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- I have been a State Farm agent since 2010.
- Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, and Legion of Honor
- Additional languages spoken: Polish and Russian
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none